Last updated: July 2026

What data we collect

Bridgeport Navigator is designed to protect your privacy. We do not require personally identifiable information (PII) such as your name, email, or address to use the directory, and we never ask for your immigration status or Social Security number. Some features use data you provide: if you search, chat, or call, the words you type or say are logged briefly (see below). Texting is not yet available, and the demonstration form does not send or store your number.

What we do collect:

  • Anonymous page views: which pages are visited (not who visits them)
  • Anonymous feedback: when you mark a resource as helpful or not helpful
  • Saved items: if you save resources, your entries are stored in your browser and optionally synced to our server using an anonymous identifier
  • Search and chat: the words you type into search or the AI assistant are logged without your name, to help us find gaps in the directory. They are deleted after 90 days.
  • Phone hotline: if you call our hotline, the call is handled by a voice service that creates a text transcript (without your name) to improve the service. It is deleted after 90 days.

Text messages (SMS): coming soon

Text messaging is pending carrier approval and is not currently available. Once activated, we will only text you if you ask and only at a number you provide yourself. There will be two ways to request it:

  • By phone: while speaking with our hotline, you will be able to request resource details by text and provide your number; the assistant will confirm before sending.
  • On the website: a button to text the information will appear on resource pages.

Once activated, we will send only the requested message, plus at most one follow-up. Every message will include "Reply STOP to opt out." We will use your number only for that information and delete it after 90 days.

Third-party services

  • Vercel: hosts our application and provides basic analytics
  • Supabase: stores resource data (not personal data)
  • Anthropic (Claude): processes chat and phone assistant queries
  • Vapi: powers the phone hotline (voice-to-text)
  • Twilio: will send requested messages after texting is activated
  • Resend: sends email when you use the contact or suggestion forms
  • Sentry: monitors technical errors (no personal data)

Data retention

Saved data is stored in your browser and can be deleted at any time by clearing your browser data. Search/chat words and call transcripts are deleted after 90 days. Once texting is activated, any number provided for that purpose will also be deleted after 90 days. Page views are anonymous and kept in aggregate.

Your rights

You can delete your saved data at any time by clearing your browser's local storage. To request deletion of server-side data, contact us through our contact form.

Contact

If you have questions about this privacy policy, contact us:

Contact form